1. Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community, however it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
2. Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and fire place.
3. What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
4. How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
5. Which utilities do I pay?
Residents are responsible for gas and electric bills with Consumers Energy. The water, sewer, and trash are sub-metered and the bills that arrive to you are your actual usage. Trash is billed with rent and is $7/month.
Lease and Resident Questions:
6. What is the security deposit?
We charge a one-time fee of $600, $850, or $1,100 at move-in. This fee is refundable. We are insured by a surety bond company and offer non-refundable deposits at a rate of $125 or $187.50 or $250, called Deposit Choice rather than having a refundable deposit with our residents.
7. When is my rent payment due?
Rent is always due on or before the first of the month.
8. What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 4th of every month (even Sundays and holidays).
9. How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with personal check, cashier’s check, or money order in our office.
10. Who do I write the rent checks out to?
You can make checks, money orders and cashier’s checks payable to Drakes Pond Apartments.
11. What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. Monthly pet rent is $30 per dog and $30 per cat. Breed restrictions apply, please contact the office.
12. If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60 day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. This applies for any reason other than active-duty military orders.
13. How can I refer a friend?
If you love Drakes Pond Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
14. If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services. Emergency work orders should be submitted through the 24-hour phone by calling our main office number.
15. There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.
16. I will be moving out. What do I need to do?
We require a 60 day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
17. Do you have cable services?
Yes, there are a few cable companies that service this area. You can ask our leasing office for more deals from our local Charter representative!
18. Can I grill on property?
You are allowed to store electric grills on your patio and use them 15 feet off your patio area, and away from the building. We also provide charcoal grills around the property.
19. I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage.
20. I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.